FAQs

What payment methods do you accept?

All payments on cynthiaraffoul.com are securely processed using trusted international systems.

We accept:

Visa
MasterCard
American Express

For clients in Lebanon, Cash on Delivery is also available.

All online transactions are protected through advanced encryption and authentication systems, including Verified by Visa and MasterCard SecureCode.

Are payments secure?

Yes. We use advanced encryption technologies and secure payment gateways to ensure that all transactions are fully protected.

Each order is subject to verification before processing to ensure security and prevent fraud.

How can I purchase a piece?

All pieces can be purchased directly through our online boutique.

For availability confirmation, bespoke requests, or personalized assistance, we recommend contacting us via WhatsApp or email before placing your order.

Do you have a physical store?

Cynthia Raffoul operates online and by private appointment only.

For private consultations or in-person viewings, please contact us to schedule an appointment.

Do you offer shipping?

Yes, we offer shipping both within Lebanon and internationally.

Lebanon: Free delivery
International: Shipping fees calculated at checkout

All orders are carefully prepared and shipped with trusted carriers.

Delivery times may vary depending on destination and customization requests.

Do you ship as a gift?

Yes. We offer gift packaging upon request, making your order ready for any special occasion.

Where do you deliver?

We deliver across Lebanon and internationally, including the GCC, Europe, the United Kingdom, and North America.

What is your return and exchange policy?

If you are not fully satisfied, you may request an exchange within 24 hours of delivery.

Please note:

Earrings and customized pieces are not eligible for return or exchange
Refunds are not available

All returned items must be in their original condition and accompanied by proof of purchase.

For assistance, please contact us directly and we will guide you through the process.

Need help?

For any inquiries, bespoke requests, or personal assistance, feel free to contact us via WhatsApp or email. Our team will be happy to assist you.