FAQs
FAQs
Who is Cynthia Raffoul?
Cynthia Raffoul is a Lebanese fine jewelry designer based in Beirut. Trained at ESMOD and formerly with luxury houses Rabih Keyrouz and Alain Mikli, she founded her own maison to create sculptural, handcrafted jewelry in 18K gold, sterling silver, enamel, and diamonds.
Where is Cynthia Raffoul jewelry made?
All Cynthia Raffoul jewelry is designed and handmade in Beirut, Lebanon.
What materials does Cynthia Raffoul use?
We work primarily in 18K yellow gold, sterling silver, hand-applied enamel, white diamonds (VS clarity, G-H color), and ethically sourced colored gemstones.
What is the Caramel collection?
Caramel is a collection of adjustable sterling silver rings with vibrant enamel, available in five colors: red, blue, black, cognac, and green. They are adjustable to fit any finger size.
What is the Second Skin collection?
Second Skin is our signature collection of sculptural 18K yellow gold jewelry designed to follow the natural contours of the body. Pieces include pendants, rings, and earrings with diamonds and enamel.
How long does international shipping take?
We ship worldwide from Beirut. International orders typically arrive within 7 to 14 business days with full tracking and insurance.
Is Cynthia Raffoul jewelry available in stores?
Yes. Cynthia Raffoul jewelry is stocked at Qirdala and Gema.qa, in addition to our online store which ships worldwide.
Can I commission a custom engagement ring?
Yes. Our bespoke service creates fully custom engagement rings, wedding bands, and personal commissions. Contact us at email or WhatsApp.
What payment methods do you accept?
All payments on cynthiaraffoul.com are securely processed using trusted international systems.
We accept:
- Visa
- MasterCard
- American Express
For clients in Lebanon, Cash on Delivery is also available.
All online transactions are protected through advanced encryption and authentication systems, including Verified by Visa and MasterCard SecureCode.
Are payments secure?
Yes. We use advanced encryption technologies and secure payment gateways to ensure that all transactions are fully protected.
Each order is subject to verification before processing to ensure security and prevent fraud.
How can I purchase a piece?
All pieces can be purchased directly through our online boutique.
For availability confirmation, bespoke requests, or personalized assistance, we recommend contacting us via WhatsApp or email before placing your order.
Do you have a physical store?
Cynthia Raffoul operates online and by private appointment only.
For private consultations or in-person viewings, please contact us to schedule an appointment.
Do you offer shipping?
Yes, we offer shipping both within Lebanon and internationally.
- Lebanon: Free delivery
- International: Shipping fees calculated at checkout
All orders are carefully prepared and shipped with trusted carriers.
Delivery times may vary depending on destination and customization requests.
Do you ship as a gift?
Yes. We offer gift packaging upon request, making your order ready for any special occasion.
Where do you deliver?
We deliver across Lebanon and internationally, including the GCC, Europe, the United Kingdom, and North America.
What is your return and exchange policy?
If you are not fully satisfied, you may request an exchange within 24 hours of delivery.
Please note:
- Earrings and customized pieces are not eligible for return or exchange
- Refunds are not available
All returned items must be in their original condition and accompanied by proof of purchase.
For assistance, please contact us directly and we will guide you through the process.
Need help?
For any inquiries, bespoke requests, or personal assistance, feel free to contact us via WhatsApp or email. Our team will be happy to assist you.